Frequently Asked Questions

Yes, please! In order to provide the best experience possible, we do require you to book an appointment online. We love appointments because it allows us to get to know you and provide a one-on-one, personalized shopping experience and reserve one of our premium, oversized dressing rooms just for you! If we can, we will help a walk-in, but our appointments will always be honored first.  An appointment is required to secure a dressing room and are required for Thursdays between 5:30-7pm!

We prefer that you book a bridal appointment to get the full experience, but feel free to stop in to view all our beautiful gowns and see what Lillian Grace Boutique has to offer.  If we are not busy helping another bride or customer, we would love the opportunity to meet you and show you around.  An appointment is required for our bridal dressing rooms and for Thursdays from 5:30-7PM so please schedule with us before you go!  
Click here to book your appointment!

Our Bridal Appointments are 2 hours.  This allows you plenty of time to select your favorites and try them on without being rushed.

We totally understand if something comes up during your scheduled appointment time! It happens, but please keep reading for an important update regarding our bridal appointments.

​

To better serve all of our customers, we will now implement a no-show fee for bridal appointments. Effective immediately, a fee of $100 will be charged to appointments that are missed without prior notice. We kindly ask that you cancel or reschedule at least 24 hours in advance to avoid this fee. 

We appreciate your understanding and cooperation as we strive to create a better experience for everyone.

Please call us at 573-202-6880 or email lilliangraceboutiquerolla@gmail.com to let us know of your cancellation at least 24 hours prior to your appointment time. If you fail to do so, we will charge you a $100 cancellation fee to your card on file. Our bridal appointments are a personalized one-on-one experience with a designated stylist to help you and no other bride can book the same time as you. When a bride no-shows, it takes an appointment from another bride and does not allow us ample time to fill the missed appointment time. So please let us know ASAP of any changes or needs to reschedule! 

As we are a smaller boutique, we can accommodate a maximum of 5 guests plus the bride at your appointment. If you would like to bring additional guests, we ask that you give us a call ahead of time and we will try our best to accommodate! We are happy to share our wi-fi with you so you can include other members of your party electronically.

We suggest that you bring whatever undergarments you will be most comfortable wearing while working with a consultant. It is helpful to bring light colored undergarments of a similar style that you will wear on your wedding day, including strapless bras and spanx (if desired).

​

Please be considerate of spray tans and makeup when trying on the gowns.  We appreciate when our clients are respectful and considerate of the staff and merchandise.

​

You are welcome to bring pictures of dresses you’ve seen on our website, in magazines, Pinterest, or blogs.  This will help your consultant understand what kind of look you’re envisioning, but it is not necessary if you have none. Our consultants would be very excited to help you discover your own style and dress to match it. Make sure and bring an open mind; you may be surprised at what gowns you end up falling in love with!

Our store is stocked with sample sizes ranging from 6-24.  We will order your correct size, according to your measurements and the designer’s size charts.  It’s important to note that not all gowns are available in certain sizes, each designer varies. 

Of course! We know that deciding on “the dress” is an important decision and we absolutely don’t mind if you take photos!

Yes, we do! We are able to dress our brides from head to toe with accessories ranging from veils, headpieces, combs, headbands, jewelry, and shoes.

Unfortunately, we do NOT allow outside food and drink to be brought into the boutique in order to protect our gowns.  We apologize for the inconvenience but appreciate your understanding!  We are located in the heart of downtown Rolla so there are plenty of places for you to celebrate having chosen “the dress” afterwards!

We highly recommend ordering your gown at least 6 to 8 months before the wedding. Delivery times vary based on designer and customizations.  Make sure you allow enough time for fittings and accessorizing. Rush options are available for an additional fee.

​

Don’t be discouraged if you don’t have that much time! Contact us and we will work with you on finding the perfect dress quickly whether it be rushed or brought home that day with a dress from our Lillian Grace Exclusive Collection.

Our wedding gowns are between $ 749- $2,300.  Our couture lines are on the higher end of the scale because of their impeccable craftsmanship and attention to detail.  We do offer gowns for every price range and your personal bridal consultant will be able to lead you in the best direction based on your price point. 

The dresses in our Lillian Grace Exclusives Collection are $899 and under are available to bring home that day or special order in another size!

Unfortunately, we do not carry every dress listed on each designer’s website.  We wish we had the space to do so! If you would like to inquire about a specific style from a designer’s website, we would be happy to let you know if it is in store or if it is available in a loaner program. Please inquire within two weeks of your scheduled appointment so we have time to get your desired gown in an appropriate size in time!

We accept all forms of payment (cash, credit card, apple pay). A 50% deposit is required to order your wedding gown and the remainder is due when your dress arrives. 

Dresses sold off the rack or from our Lillian Grace Exclusives Collection must be paid in full at the time of purchase.  All special orders are charged sales tax. Orders must come to our store first to be inspected and then we will let you know when they are in.

We do offer a Layaway program.

​

ALL SALES ARE FINAL. As all dresses are made-to-order, there are no cancellations, returns, or exchanges.

We will order the dress as close to your current size as possible, but most bridal gowns will require alterations to have a perfect fit and for you to feel your most beautiful and comfortable on your wedding day.

​

All alterations are handled outside of the boutique.  We have partnered with some local expert seamstress that have many year’s experience. We suggest that before picking up your gown that you contact a tailor to schedule your appointment to start the fitting process.

Congratulations on finding your dream dress! The next time you will hear from us is when your dress arrives in our store. We like for our brides to schedule a try-on appointment.  At this appointment, you will be trying on your dress, paying off any additional balance that you may have on your gown, and taking your dress home with you! Hooray!!